Delivery
Delivery of the goods will be arranged by ourselves using either our own delivery methods or using an outside contractor. You will be notified of the delivery cost before you submit your credit card details. If your delivery address is outside the UK and you order in any other way other than on-line, please contact us for details of the delivery charge.
All goods received from the Sellers via a carrier must be signed for as "unexamined" and shortages and defects must be advised within 3 days of delivery (or collection). The Sellers shall not be responsible for any consequential loss or charge other than of replacing the defective unused goods.
Returns
We believe that you will be delighted with your product but there may be occasions where you feel it necessary to return an item to the Seller. We aim to keep the process as simple as possible. You can return your order in its original condition to;
Westwise Manufacturing Ltd.
Hawthorne House
Darklake View
Estover
Plymouth
Devon
PL6 7TL
Within 30 working days of the date on which you receive it. The Buyer will be responsible for the item or items until they reach the Seller. For the protection of the Seller, the Buyer suggests a secure delivery method is used that requires a signature upon delivery. If the Buyer returns an item to the Seller which is faulty, or that the Buyer did not order or for any other reason which is the fault of the Seller, the Seller will pay you the cost of the return postage. In such circumstances, please telephone or e-mail the Seller in the first instance and we will let you know how you should send the item to us. All refunds will be paid within 30 days of cancellation of order.
Complaints Procedure
If in the unlikely event that you have a particular complaint then please use the contact us link below and use our on-line response form. Please use the comments box to indicate any details of your complaint. At Westwise Manufacturing Ltd we welcome any feedback so please use the form to inform us of any services you feel we need to improve. We acknowledge all complaints within 5 working days and will provide you with a likely timescale for resolving the dispute. The Buyer will be kept informed of the progress of any disputes. All complaints will be dealt with in the strictest of confidence.
Title of the goods
Property of the goods shall not pass to the Buyer unless payment of the purchase price has been made in full, and until such time;
(a) the Buyers must on request permit the Sellers or their agents to enter the Buyers premises to repossess the said goods and
(b) the Buyers hold the said goods on the fiduciary basis only on behalf of the Sellers and
(c) the Sellers will permit the Buyers to sell the said goods, but if the goods are sold the Buyers shall be under a fiduciary duty to account to the Sellers for the proceeds of the sale.
If the Buyer shall become insolvent or fail to make due payment in the time and manner specified by the Seller, then the Seller shall have the right to suspend or cancel deliveries and payment for all goods materials and services already supplied by the seller shall be come due immediately.
(a) An individual or firm shall be deemed to have become insolvent on the committing of any act of Bankruptcy or on having execution levied on his or its goods or on a Petition in Bankruptcy being presented against him or any partner in the firm.
(b) A Limited Liability Company shall be deemed to have become insolvent on the appointment of a Receiver or Manager on behalf of a Creditor, on having execution levied against its goods or on the passing of a resolution (other than for the purpose of amalgamation or reconstruction) for the winding up or on happening of any event which would entitle the Court to appoint a Receiver or Manager to make a Winding up Order.
No conditions or warranty is given or implied as to the life or wear of the goods whether they will be suitable for any particular purpose or use.
